Our privacy policy explains how we collect, use, disclose and protect information that applies to our services and your choices about the collection and use of your information. Please note this privacy policy applies to the information we collect on our website. This does not apply to the information collected after becoming a client of Thelonex’ as this information is not collected through our website. We have another privacy policy related to information obtained after becoming a client.

• Information you provide us directly to us includes:
  • Signing up for the Thelonex’ Newsletter:
    email address
  • Sending us a message through the Contact Us form:
    name, email address, your message
  • Contacting us for a QuickBooks setup/conversion/healthcheck/roadmapping:
    name, email, phone number, personal message, business name
  • Purchasing a road mapping session or booking a consultation call:
    name, email, business name, credit card details
  • Pop up:
    name, email address
• Information automatically collected includes:
  • Website usage details and information collected through cookies
  • Location details, however this is an approximate location and not the real location of the user. It is on a city-based level, so is not PII.

We collect data through:

• Website forms (e.g., contact, inquiry, newsletter signup)
• Client onboarding processes
• Service agreements and communication
• Use of cookies and analytics tools (e.g., Google Analytics)
• Third-party accounting or financial platforms integrated with our services

If you are located in the European Union, we process your personal data under the following legal bases:

• Performance of a contract (e.g., service agreement)
• Legal obligation (e.g., tax and compliance reporting)
• Legitimate interest (e.g., service improvement)
• Consent (e.g., marketing emails)

We may share your data only when necessary and only with:

• Trusted third-party service providers (e.g., cloud accounting software, email platforms)
• Regulatory bodies or government authorities (if legally required)
• Our accountants, tax advisors, or legal representatives

We do not sell, rent, or trade your personal data.

We implement technical and organizational measures to protect your information:

• Encrypted data transmission (SSL)
• Secure cloud storage providers (e.g., Onedrive, Google Cloud, QuickBooks)
• Access controls and regular security audits
• Backup systems and disaster recovery protocols

The laws of some countries grant particular rights in respect of personal information. Users in those jurisdictions may have the right to:

• Request a copy of your information;
• Request that we correct inaccuracies relating to your information;
• Request that your information be deleted or that we restrict access to it;
• Request a structured electronic version of your information; and
• Object to our use of your information;

Should you wish to make a request in respect of your personal information please contacting us here. We aim to reply within 48 hours from when the message was sent.

Our website uses cookies to improve your experience. Cookies help us analyze site traffic, remember preferences, and enhance security. You can control cookie usage in your browser settings. By using our site, you consent to our cookie usage as described.

If you are located outside the country where our servers are hosted, your data may be transferred and processed across borders. We ensure such transfers are secured and legally compliant (e.g., through standard contractual clauses where required).

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Effective Date.”